Now Hiring - Information Technology Sales Support Specialist in Columbus, OH

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at [please apply online] and explore our commitment to diversity and inclusion.

Overview:

ComDoc, A Xerox Company, is currently hiring a Sales Support Specialist. The Sales Support Specialist expands and retains customer base through account visits, competitive system identification and equipment demonstrations and training, while assisting the sales force to help maximize productivity.

Responsibilities:

• Serves as the main point of contact for service and billing escalations, customer liaison.
• Builds and maintain a working relationship with heads of departments.
• Acts as a technology consultant, assess department's needs and environment, and make device recommendations.
• Oversees delivery, installation, and training end users on all new equipment.
• Demonstrates empathy and understanding of customer concerns.
• Strategizes with sales and service on account situation and action plan; Generates sales leads.
• Serves a liaison between customer, sales and service.
• Occasional local travel.

Requirements:

• Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)
• Excellent communication (oral, written and presentation skills)
• Personal drive and internal motivation toward high achievement
• Ability to work collaboratively and effectively in a team-oriented environment
• Ability to influence, negotiate and gain commitment at all organizational levels
• Bachelors and/or Associates degree in business or other related field preferred